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Thank you for contacting DCMS, we will be happy to assist you in any way that we can, but please make sure to read the FAQ to see if your question has not already be answered. Customer service is a top priority for us and you can expect an answer within 48 hours. However, it has come to our attention that some messages end up in our SPAM folder which we do check periodically. If you do not receive an answer within 48 hours, it is because we did not see it or receive it. In which case, we apologize for this. You may contact us directly at DCMusicSchool AT g-m-a-i-l DOT com. If for some reason, that is not working, you can find Denis Chang's personal email at www.denischang.com.
Finally, please be as detailed as possible in your inquiries; the more information we have, the better we can help you. Purchase date, purchase email, product purchased, OS, etc.. All these details will speed up the process! Thank you very much!